InstaShow Receiver and Button have the same Wi-Fi area setting so they should be paired successfully. Thus, to check Wi-Fi Area setting of InstaShow Button, please check the Wi-Fi Area setting of InstaShow Receiver.

Please enter Web Management and click "Information" on the left. You will see the setting of Wi-Fi Area on the bottom of the page.

You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

Yes, you can.

Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".

Yes, InstaShow is compliant with HDCP. When HDCP content is shared with InstaShow, the HDCP content will be shown on the HDMI-compliant digital displays.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No. InstaShow does not use any software or share PC's CPU resource. Therefore, InstaShow performs well regardless of the performance of your PC.

Yes. BenQ InstaShow support Mac extended mode.  

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow.

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

No, touch back only works on one PC at a time on a full screen.

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

All VS25 units shipped from the factory come with MP firmware version V1.00. When upgrading from this version to the latest firmware via OTA (Over the Air), the update process relies on time and certificate validation.

If the device’s Time Zone is not set to UTC (+00:00), the OTA system may fail to validate the firmware package correctly. As a result, the OTA update may not start, may fail during execution, or may behave abnormally.

Required Action Before OTA Upgrade

Before performing an OTA upgrade from MP FW V1.00.00 to the latest version, please follow these steps:

1. Log in to the VS25 Web Management interface

2. Navigate to System Time

3. Set the Time Zone to London(GMT +00:00)

4. Click “Apply” to save the setting

5. Start the OTA firmware upgrade

Once the upgrade is completed successfully, please log in to the Web Management interface again and manually set the Time Zone to match your local time zone.

Important Notes

• This requirement applies only when upgrading from MP FW V1.00.00 via OTA

• Stable network connectivity and power supply are required during the upgrade process

Yes, the split screen function supports up to 4 inputs from multiple devices.

The default RX output resolution depends on the connected display, and can be up to 4K 60Hz.

5V/0.9A

No, InstaShow does not support 3D content.

Yes, BenQ InstaShow supports Windows extended mode.

The default password is printed on the label on the bottom of the Receiver.

Please refer to the video for more details.

Please try the following:

1. Turn off the power of the host and button, and then turn them on.

2. Resync. the Button to the Receiver again by pressing the hardware buttons on both of them.

There is a way to recover from this. Please unplug the USB cable and reconnect it. Then wait about two minutes, and your InstaShow Button will automatically restart to upgrade the firmware.

The changes are related to Macbook design. The resolution can be defined by changing the display setting of the Macbook:
(1) When "Default Retina Display" is selected, it will follow Macbook native resolution.
(2) When "BenQ InstaShow" is selected, it follows the native resolution of the connected display.

Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.

We don not guarantee to compatible all brand and all models. Please check the latest compatibility list on BenQ website.

Please press the "Mode Key" 1 time to change the mode to "Video Mode" on screen.

The Receiver supports PD in, Display and Touch Back.

Please check for characters that are easily confused, such as the uppercase letter “I” and the number “1,” the lowercase letter “l” and the number “1,” as well as the uppercase “O,” lowercase “o,” and the number “0.” Refer to the pictures below.
 

The default password is printed on the label on the bottom of the Receiver.

Please refer to the video for more details.

InstaShow Receiver and Button have the same Wi-Fi area setting so they should be paired successfully. Thus, to check Wi-Fi Area setting of InstaShow Button, please check the Wi-Fi Area setting of InstaShow Receiver.

Please enter Web Management and click "Information" on the left. You will see the setting of Wi-Fi Area on the bottom of the page.

You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

Yes, you can.

Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".

Yes, InstaShow is compliant with HDCP. When HDCP content is shared with InstaShow, the HDCP content will be shown on the HDMI-compliant digital displays.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No. InstaShow does not use any software or share PC's CPU resource. Therefore, InstaShow performs well regardless of the performance of your PC.

Yes. BenQ InstaShow support Mac extended mode.  

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow.

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

No, touch back only works on one PC at a time on a full screen.

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

All VS25 units shipped from the factory come with MP firmware version V1.00. When upgrading from this version to the latest firmware via OTA (Over the Air), the update process relies on time and certificate validation.

If the device’s Time Zone is not set to UTC (+00:00), the OTA system may fail to validate the firmware package correctly. As a result, the OTA update may not start, may fail during execution, or may behave abnormally.

Required Action Before OTA Upgrade

Before performing an OTA upgrade from MP FW V1.00.00 to the latest version, please follow these steps:

1. Log in to the VS25 Web Management interface

2. Navigate to System Time

3. Set the Time Zone to London(GMT +00:00)

4. Click “Apply” to save the setting

5. Start the OTA firmware upgrade

Once the upgrade is completed successfully, please log in to the Web Management interface again and manually set the Time Zone to match your local time zone.

Important Notes

• This requirement applies only when upgrading from MP FW V1.00.00 via OTA

• Stable network connectivity and power supply are required during the upgrade process